Frequently asked questions

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AKONet

If I have AKO-5004 software, can I change to AKONet?

Yes, you can change the software as long as the computer meets the requirements.

Yes, I can upgrade to AKONet as long as the computer meets the minimum requirements necessary for the operation of the system.

We must also bear in mind if the already installed AKO devices are suitable and compatible with the new AKONet. We can see it here.

If I have the AKO-5005 web server, can I upgrade to AKONet?

No, you require a higher capacity.

No, to update to AKONet you have to change the web server to the new AKO-5011 model.

You also have to check if the AKO devices are compatible with AKONet, we can see it here.

Do I have to connect remotely for software upgrades?

No, you can download the upgrades from our web.

It is not necessary, you can download the upgrades from our website via the following link:

Upgrades

How do I know if my device is compatible with the AKONet?

You can see the compatibility of devices in the following link:

You can see the devices compatible with AKONet in this technical note:

Compatibility with AKONet

Is AKONet software compatible with Windows 8?

Yes, you can see the list of compatible OS below

The operating systems compatible with AKONet or AKO-5010 are:

  1. Windows XP from SP3
  2. Windows Vista (UAC Deactivated)
  3. Windows 7 (UAC Deactivated)
  4. Windows 8 (UAC Deactivated)


The operating systems can be 32 bits or 64 bits

In what languages is AKONet available?

It is available in the following languages:

AKONet is available in five languages:

  1. Spanish
  2. English
  3. French
  4. Portuguese
  5. German

Can I automatically send the reports via e-mail?

Yes, AKONet has an option in the task planner for this.

Yes, AKONet has an option in the “Task planner”, where you can list all the documents belonging to the facility, samples lists, drawings of the facility, graphs on the panels, etc., and send them by e-mail as often as you want.

How to configure the e-mail to send alarms?

AKONet already has a preconfigured e-mail account, you just have to tell it the e-mail address it has to send the alarms to.

AKONet already has a preconfigured e-mail account, you just have to tell it the e-mail addresses it has to send the alarms to and enable the sending of e-mails.
The first point is indicated in the configuration of each user or group (Administration->Users and groups) and the second on the mobility configuration menu (Administration->mobility configuration)

It is necessary to make sure you have connection to internet and have port 465 enabled, and to configure the firewall so that it does not block it.

Can I connect from my mobile to see the current status?

Yes, AKONet allows connection from Smartphone or Tablet as long as you have connection to Internet

Yes, AKONet allows connection from your mobile (Smartphone) or tablet as long as the device has internet connection.
It allows authorised staff to remotely handle the devices, and they can change any of their variables.
It is compatible with the Android, Apple, WindowsMobile and BlackBerry operating systems.

You can find a demo video in the following link:

VIDEO

Can I send alarm messages via SMS?

Yes, but it requires using the GSM AKO-52043 modem

Yes, but it requires using the GSM AKO-52043 modem.
To configure it, access the Administration->General configuration->General parameters menu and click the SMS Configuration tab.
Activate the Sending messages by SMS option and fill in the rest of the fields as applicable.
For more details, consult the instructions manual of the modem in this link:

Manual AKO-52043

How must I configure sending SMS?

To configure the SMS sending options, you must go to the Administration->General Configuration->General Parameters->SMS Configuration menu.

To configure the SMS sending options, you must go to the Administration->General Configuration->General Parameters->SMS Configuration menu and configure the parameters as displayed:

  1. Sending messages by SMS: Activate this option for AKONet to send the alarm messages by SMS.
  2. Com. port where the GSM modem is assigned: This option is automatically configured by AKONet.
  3. SIM supplier message server centre: Each telephony supplier has a different message centre number, consult the operator of the card installed in the modem and enter the number it gives you.
  4. SIM PIN number: The SIM PIN must be disabled, therefore, this option will be left blank.
  5. Literal that will be attached as the SMS header: It allows adding the text AKONet will include at the start of the SMS message.
  6. Literal that will be attached as the SMS footer: It allows adding the text AKONet will include at the end of the SMS message.


Remember to disable the SIM PIN included in the GSM modem.

How to enable/disable sending alarms by e-mail or SMS?

You can enable and disable the sending in the Administration->Mobility configuration menu.

You can enable and disable sending alarms by e-mails or SMS to each user or group from the Administration->Mobility configuration menu.

For more information, consult the AKONet user manual via the following link:

AKONet Manual

How can I make AKONet accessible from Internet?

You have to configure the router to forward all the connections from a specific port to the PC or web server with AKONet.

AKONet has been designed to be accessible via internet, despite being mainly used as an Intranetor as a simple desktop application in most cases.
This article contains a guide on how to configure the network so that users can access the software remotely withouthaving the needs of fixed IP.

There are two essential tasks that must be carried out before being able to access the web server:

A.- Configuration of port forwarding

Normally, routers block most network ports by default or for security reasons, and the router has to be configured to forward all the connections from a specific port to the PC with AKONet.
To do so we will follow these steps:

  1. Firstly, you have to change the configuration of the router, open your Web browser and write the IP address of the router in the address bar, which is normally 192.168.1.1 or 192.168.0.1. If you are not sure which one it is, open a system symbol window (start/run/write "cmd" and press "Enter") and write "ipconfig", the address of your router is the one that appears after "Default gateway" .


  2. A Router safety system window will open, enter user name and password to connect. If you do not know this information, consult your router's user guide.


  3. Once in the router menu, you have to look for the port forwarding option (some routers call it virtual server or port forwarding, although the name may vary depending on the type of router used). If you cannot find this option in your router, consult the web http://portforward.com, where you will find a collection of screenshots of the most common routers on the market.

  4. Then enter the IP address of the AKONet server in LAN and port 82 in the respective columns.

  5. Make sure you click 'save' or 'add' (depending on the router model) to save the port forwarding configuration.

  6. It is then advisable to confirm if the port forwarding has been carried out correctly. You can use the web http://www.canyouseeme.org to check if the configuration of the port is correct.
    Enter port 82 in the "What port?" box and then click the "Check" button. A message will be sent with the result of the test.


Note: Port forwarding cannot be carried out in a WAN network, i.e., in a wireless network.

B.- Registration of the machine's name

The aim is to replace the IP address with a constant URL that is easy to remember for the operators and end users. The steps to create a free host name using www.no-ip.com are listed below.

  1. Download No-IP client and install it in the same PC as where the AKONet is installed.

  2. Register an account in No-IP.com. Once registered, account activation will be sent by e-mail to the address you have indicated and you must follow the activation process indicated in the mail.

  3. When you have finished the activation process, enter No-IP with the e-mail and password.


  4. Click link "Hosts/Redirects" to configure the machine's name.


  5. Enter the required machine name in the host name box and click the "Create Host" button.

  6. Execute No-IP client in the PC to link this PC with the host name created in the previous step. This client will automatically change the IP address in the No-IP servers and redirect internet users to the AKONet4 server.

  7. If you want the No-IP client to automatically execute in the event of a disconnection of the PC, include this program in the Windows Start menu.



From then on, instead of using the IP of the AKONet server, you can use the name that you have generated in No-IP.

I cannot find any device. How do I check the communication ports?

To check the communication ports, follow the steps listed below:

To check the communication ports, we must follow the steps listed below:
  1. Enter in the Section Administration in AKONet
  2. Enter General Configuration
  3. Select the Installations
  4. tab
  5. Validate that you are selecting the communication port in the installation by default.

Can the backups be generated automatically?

Yes, using the task programmer

Yes, AKONet has the “Task planner” service where, among other things, the creation of backups can be programmed without any user having to generate them.

As well as this, AKONet has a specific module for documentation, where users can list all the documents that belong to the facility, such as samples lists, drawings of the facility, graphs, etc.

How to change the Set Point automatically?

AKONet has a task manager to be able to automatically change the Set Point.

AKONet has a “Task planner” to be able to automatically change the Set Point.

We will find a video tutorial in the following link on how to do it:

VIDEO

How can I customise AKONet to my facility?

You can customise the AKONet application to adapt it to the facilities of each customer.

The AKONet application can be customised to adapt it to the customer's facilities.

You can find a video tutorial in the following link on how to do it:

VIDEO