Frequently asked questions

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CAMRegis

Are AKO dataloggers compatible with AKONet or SOFTRegis?

Yes, although depending on the version you have to bear upgrades in mind

All AKO dataloggers are compatible with AKONet and SOFTRegis monitoring software. We must take into account which version the datalogger is. From version V.4 you must upgrade AKONet or SOFTRegis to the latest versions (AKONet v1.0.9 r0 and SOFTRegis v1.1.8). You can download the latest upgrade of the software from the website

Can I display the readings of all the probes automatically?

Yes, changing the display mode to the sequential input information

There are four possible modes for displaying instant input readings, press < o > to change between the different modes.

Can I set user PINs in order to control access to configuration?

Yes, using the "Access Permits" option in the Configuration menu

Activating the Access Permits menu, the unit administrator can register up to 5 users identifiable by usernames and with different PINs. The user that has made each change will appear on the right-hand side of the screen in the Changes in the Configuration Log menu in the home panel.

Can the datalogger help me to propose energy saving measures in the installation?

Yes, from version V.4 with the TTI histogram

Dataloggers from version V.4 incorporate a TTI Histogram that displays the values contained in the selected block in the form of percentages. This graph tells us at what temperatures we are most of the time, enabling us to propose measures and improvements to prevent deviations.

Can the datalogger's probes be calibrated?

Yes, from version V.4

Yes, from version V.4 the dataloggers have the option of adjusting the offset of the probes to prevent temperature differences in the measurements. You can access using the configuration menu > Probe n > Offset, and adjust the relevant degrees.

Do AKO dataloggers comply with standard UNE EN 12830?

Yes, THEY comply with all logging frequencies

All AKO CAMRegis dataloggers comply with standard EN 12830. With a 15 minute logging frequency or interval the dataloggers store the information in their memories for over a year, therefore complying with the UNE EN 12830 and printing or displaying the graphs when needed. If frequencies under 15 minutes are configured, in order to comply with EN 12830, the graphs must be printed before the memory fills up and they must be saved for a year.

During start-up, how is the datalogger configured?

Using the configuration wizard or from the configuration menu

Depending on the datalogger version, the unit can have a wizard in the configuration during the start-up or not. In the case of versions prior to V.4, the datalogger displays a configuration wizard used to configure the language and active probes.

In units with versions after version 4, you have to press the SET button for more than 5 seconds to enter the configuration menu, select the language of the datalogger and configure the probes.  

How can I get the datalogger back to its factory settings?

Using the "Delete Logs" option in the Configuration menu

You can delete the logs using the "Delete Logs" option in the Configuration menu, as well as being able to program the Default Parameters to get the unit back to the factory settings. The changes will be logged in the configuration change Log menu at all times (from version V.4).

Attention! This operation will delete all data stored in the unit. 

How do I unblock the datalogger if I have entered the PIN incorrectly 3 times?

Using the numerical code in the following table

If you enter an incorrect code three times in a row for a given user, this user's access to configuration will be blocked. To unblock it, the unit will ask you to enter a given numerical code, which you can find in the following table:

How may probes does the AKO Datalogger include?

The dataloggers include 2, 5 or 10 probes, depending on the model.

Approved CAMRegis Dataloggers include:

2 probes in 2 channel units, 5 probes in 5 channel units and 10 probes in 10 channel units. 

CAMRegis Dataloggers that are NOT approved include:
2 probes in 2 channel units, 5 probes in 5 and 10 channel units. The probes included are approved from version V.4. 

If there is a power failure, is the automatic date and time change kept?

Yes, except if the power failure occurs at the same time as the time change itself.

It must only be checked if the power failure occurs at the same time as the time change.

Make sure to correctly enter the date and time, as when the first log is recorded you can no longer change it to a previous date. 

The print hot key does not print for a whole week. Why?

When you press the print hot key, it prints the last closed block

When you press the print hot key, the data from the last closed block is printed. The data contained in each log block depends on the log interval parameter, as shown in the table:


What happens if the EEE screen appears?

The EEE error is due to a probe error

The EEE error is due to a probe error.

This happens when the probes are not properly connected or configured. If an input is permanently in error (EEE), the graph of that input will not be printed, and it will only indicate the date of the log requested and will show the message Probe error. 

What happens when the memory is full?

The unit overwrites the record log,always storing the newest ones

If the memory is full, the unit overwrites the record log, always maintaining the newest ones. The internal memory of the datalogger has a storage capacity of:

> 5 months with a logging interval of 5 min.
3 years (approx.) with a logging interval of 15 min. 6

years (approx.) with a logging interval of min.
If you want to delete the memory, consult query 

Whatversionismydatalogger?

Check on the label on the side of the unit

We can see the datalogger version and model on the side label of the unit.

When I connect the probes, the datalogger does not recognise them automatically. Why?

The probes must be enabled from version V.4

Depending on the version of the datalogger the probes come enabled as NTC or disabled. You first have to check the datalogger version and from version V.4 you have to enable each of the entries according to the type of probe so that the Datalogger recognises it. They are disabled by default. To be able to change this, you have to enter Configuration (+5 sec. in SET) > Go to each input (e.g. Input 1) > Go to Type > Select the corresponding type of probe (NTC, PT100, PT1000, 4-20mA, DI-NO, DI-NC) and press the SET key to save the changes.

When I do the start-up, how can I check that the printer is working?

Printing the changes to the configuration log

When you install the unit for the first time it does not contain stored data.

To check that the printer is working correctly, press the SET key to access the changes in the configuration menu and press print. A list with the changes made in the configuration of the device will be printed. 

What happens when I delay the time or date and there are logged data subsequent to the newdate/time? Will I lose this data?

No, but it stops being visible when you enter via the user menu.

No, but it stops being visible when you enter via the user menu, as the device detects an inconsistency between dates/times.
Nevertheless, you can display it accessing the Logged data section in the programming menu.

When I put the system's time forward, do I lose visibility of the logs accessing via the user menu?

No, you still have it, but you will lose continuity in the graphs you want to print (time imbalance).

No, you still have it, but you will lose continuity in the graphs you want to print (time imbalance).
Even so, you can print the log of the selected day/days with as many graphs as time discontinuities exist in the log (time changes).
If you have a log interval under 15 minutes selected, when you print a menu will open where you can select the required time margin. When you select the default value you will only print the first continuous graph contained in the log.

The clock is flashing, what has happened?

A fault has occurred in the electricity supply for a long time and the internal battery has been used up.

A fault has occurred in the electricity supply for a long time and the internal battery has been used up.
After this anomaly, the system will start up with the date/time of the last stored log, and therefore no data will be lost.
When you programme the time again, it will stop flashing.
As the time change will always be putting the clock forward, no visibility of any previous log will be lost.

Do I have to configure the logger every time a Summer to Winter and vice versa time change occurs?

If the Time change option is in automatic mode, this is not necessary.

If the Time: Winter/Summer option is in automatic mode, it is not necessary to carry out any action, the time will be updated automatically.
If this option is configured as manual, the easiest option is to access the Time: winter/summer option in the programming menu and to select the corresponding time.
To access the programming menu, press the SET key for 5 seconds.

If I have the automatic time change activated, what will happen if I put the time back or forward?

The same will happen if the time is manually put back or forward.

The same will happen if the time is manually put back or forward. (See questions 1 and 2 )

What will happen if I make a mistake entering the date/time and the device has already logged data?

This depends on if the logged data are valid or not.

Two possibilities exist:

  1. If the data logged up to the moment ARE NOT valid, the log can be deleted using theprogramming menu.


  2. If the data logged up to the moment ARE valid, we only have to correct the date/time,and therefore this data stays stored in a previous block, only visible when you go backwards in the logs while you display a graph on the screen.

The device has suffered many changes of date/time in few days and I cannot access the data recorded during that period.

In these cases, the device may have problems to locate the logs due to inconsistencies in time or date.

In certain cases like this one, the device may find it difficult to locate the logs due to inconsistencies in time or date.
You can locate the logs directly accessing the memory blocks using the programming menu, to do so, press SET for 5 sec. and select the Logged data menu.

When you press the print key (Quick printing function), the following message appears on the screen: “Insufficient data to print graphic”.

This means that the device does not have enough data stored to create a complete graph.

This means that the device does not have enough data stored to create a complete graph and this may occur in one of the following cases:

  1. We installed the logger not very long ago and it does not have enough data logged yet, in other words, the minimum time for creating a complete graph has not passed yet.


  2. We have made a change in the configuration (log interval, date/time, description of the input, units, type of probe, etc.). When this occurs, the device closes the ongoing memory block and starts a new one, and therefore we must wait again until the minimum time for creating a completegraph passes.


  3. The Winter time has been changed to Summer time (this does not occur when the Summer time is changed to Winter time), and therefore there is a delay in the time and the same occurs as in the previous case.


In these cases, the device will print the last complete graph available in the memory, in other words, the last 7 complete memory blocks. If it does not find them, it will print the last logged data (incompletegraph).

The minimum time to create a complete graph depends on the log interval as shown on the table:

When you print the graphs, in some inputs the message “ Probe error” appears and it does not print the graph of that input.

Or the probe connected to that probe is broken, or there is no probe connected in that input.

Or the probe connected to that probe is broken, or there is no probe connected in that input.

In the first case, you only have to replace it, while in the second, it is advisable to deactivate the input.

Access the programming menu pressing the SET key for 5 seconds, select the corresponding input on the Input wizard menu and in the Type of input select the Deactivated option.

When you print the data of a given day, the graph also shows me data from the previous day.

This operation is completely normal.

This operation is completely normal, as the device always prints the memory blocks up to the end and these can contain data from the day following the selected one.

When I print the graphs of all the inputs, there is a time difference between the first and the last input.

If the log interval is 1 minute, this is normal.

If the log interval is 1 minute, this is normal, as the printer can take longer than one minute to print them all and in the last graphs some more logs than in the first ones will be shown.

When I print the graphs of all the inputs, in some of them it shows me as the minimum logged value “ 0,0” the graph appears interrupted by one or more x.

This is the way to tell us that that input has suffered a probe error.

This is the way to tell us that that input has suffered a probe error.

Why are the graphs of some inputs not printed?

As it is in a probe error or is deactivated.

  1. If an input is permanently in error (EEE), the graph of that input will not be printed, and it will only indicate the date of the log requested and will show the message Probe error.
  2. If an input is deactivated, the graph will not show any data on it, and only the data of the active inputs will be printed.

Stains across the printer paper have started to appear.

This means that the roll is about to finish.

This means that the roll is about to finish, replace it as soon as possible.

I have several dataloggers connected together forming a RS485 network (Modbus), what happens if I quickly print from the master logger?

The graph of all the active inputs of the device + the graphs of all the active inputs of the connected devices will be printed.

The graph of all the active inputs of the device will be printed and then the graphs of all the active inputs of the connected devices will be printed, distinguishing them with an identification header.

After changing the paper roll, when you try to print, the paper comes out normally but there is nothing printed on it.

Make sure that the paper has been inserted in the correct position.

Make sure that the paper has been inserted in the correct position, as it is thermal paper and only has one printable side.

The device is not showing me the logged data of the day that is underway.

If the memory block underway contains data from the previous day we must access the previous day to display it.

If the memory block that contains data of the day underway also contains data from the previous day, we must enter the previous day to access it and go forwards using the cursor until the day underway.

I have changed the configuration of the device (log interval, date/time, description of the input, units, type of probe, etc.), can I display the graphs on screen?

Yes, using the device's log menu.

Yes, press the SET key and move to the option Logger, and press SET again. Select the day / days required using the browser's keys and press SET again, you can display the data on the screen, show the graph on the screen or print it.

If I stop the data logging, do I lose the stored data?

No.

No, the data will remain in the memory and you can display them or print them when you want.

I have programmed a timed log, what happens if the electricity supply fails and the battery runs out?

When the electricity supply comes back, the device will start to log immediately.

When the electricity supply comes back, the device will start to log immediately with the log interval used in the last saved log.

What happens if the logger is started with the battery disconnected or not charged?

The device will start up with the date/time of the last stored log.

The device will start up with the date/time of the last stored log, if there is none, it will start with date 01/01/2009 and the setup wizard will start (see installation manual).

If the log is stopped, can I display the stored data?

Yes the stored data are visible regardless of the operating mode.

Yes the stored data are visible regardless of the operating mode.

The battery icon is flashing, what does this mean?

The battery is disconnected or does not operate correctly.

The battery is disconnected or does not operate correctly.

Very saturated areas and/or vertical stripes can be seen on the screen, what is this due to?

This might be due to a contrast value that is too high.

This may be due to a too high contrast value, you can adjust it using the configuration menu, pressing the SET key for 5 seconds, selecting the Contrast option and pressing the SET key again.

The screen shows the programmed log detention icon, how can I cancel this programming?

Access the log mode menu, stop the log and start it again in REC mode

Access the log mode menu (press the SET key and select the Log mode) option, stop the log and start it again in REC mode.